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These Terms & Conditions govern your use of the Baramasa Hospitality website and all bookings made with our properties — Hushvan Resort (Pauri) and Van Ashray
(Rishikesh).
Please read them carefully before making a reservation or using our services.
By accessing our website or completing a booking, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.
01-
Acceptance of Terms
These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Guest” or “User”) and Baramasa Hospitality (“we”, “us”, or “our”). They apply to all visitors to our website and all guests who make reservations at any of our properties.
By completing a booking — whether directly through our website, by phone, by WhatsApp, by email, or through a third-party booking platform — you agree to these Terms in full.
These Terms apply alongside any additional policies referenced herein, including our Privacy Policy and any property-specific house rules. We reserve the right to update or modify these Terms at any time. The latest version will always be available on our website at baramasahospitality.com/terms-conditions/.
02
Reservations & Booking
Making a Reservation
Reservations can be made directly through our website, WhatsApp, phone, email, or through authorised third-party booking platforms. A booking is confirmed only upon receipt of our written or electronic confirmation and any required deposit or advance payment.
Booking Confirmation
Upon confirmation, you will receive a booking confirmation with the details of your stay. Please review this carefully and contact us immediately if any details are incorrect. You are responsible for providing accurate information including correct dates, number of guests, and contact details.
Reservation Accuracy
- The lead guest making the booking must be at least 18 years of age.
- The number of guests occupying a room or property must not exceed the maximum stated capacity.
- All guests staying at our properties are required to present valid government-issued photo identification at check-in, as required under Indian law.
- Bookings are non-transferable — a confirmed reservation is valid only for the named guest(s).
Availability & Pricing
We make every effort to ensure pricing accuracy, but in the event of a pricing error, we reserve the right to cancel a booking and offer an alternative rate or a full refund.
03
Payment Policy
Advance Payment
To secure a reservation, an advance payment is required at the time of booking. The amount varies by property, room type, and season, and will be clearly communicated at the time of booking. The remaining balance is typically due at check-in unless otherwise agreed.
Payment Methods
- We accept the following payment methods:
- UPI (Google Pay, PhonePe, Paytm, and other UPI apps)
- Bank transfer / NEFT / IMPS
- Credit and debit cards (via our secure payment gateway)
- Cash — at the property only, subject to prior arrangement
Taxes
All applicable Goods and Services Tax (GST) will be levied on accommodation charges as per prevailing Indian tax regulations. A GST invoice will be provided upon request. If you require a GST invoice, please provide your GSTIN at the time of booking.
Security Deposit:
A refundable security deposit may be required for certain room types or extended stays. This will be communicated at booking and returned within 7 working days of check-out, less any deductions for damages or policy violations.
04
Cancellation & Refunds
Standard Cancellation Policy
| Notice Period Before Check-In | Refund Applicable |
|---|---|
| More than 30 days | Full refund of advance payment |
| 15 – 30 days | 50% refund of advance payment |
| 7 – 14 days | 25% refund of advance payment |
| Less than 7 days | No refund |
| No-show | No refund; full booking amount is charged |
Cancellation policies for special packages, peak season bookings (Christmas, New Year, Diwali, and major long weekends), and group bookings may differ from the above and will be clearly communicated at the time of reservation.
Cancellation by Baramasa Hospitality
In exceptional circumstances — such as natural disasters, government-mandated closures, severe weather making our properties inaccessible, or events beyond our reasonable control (force majeure) — we reserve the right to cancel confirmed bookings. In such cases, we will offer guests the option of rescheduling their stay or receiving a full refund of all amounts paid. We will not be liable for any additional losses or expenses incurred.
Modifications to Bookings
Requests to modify confirmed bookings (change of dates, room type, or number of guests) are subject to availability and must be made at least 72 hours prior to check-in. Modifications are not guaranteed and may involve a rate adjustment. Please contact us at info@baramasahospitality.com
or via WhatsApp.
Refund Processing
Approved refunds will be processed within 7–10 working days to the original payment method. We are not liable for delays caused by your bank or payment provider.
05
Check-In & Check-Out
Standard Times
- Check-in: 3:00 PM onwards
- Check-out: 11:00 AM
Early Check-In / Late Check-Out
Early check-in and late are subject to availability and must be requested in advance. These may be offered at no additional charge or at a partial day rate, at our discretion. We cannot guarantee early/late accommodation in all instances.
Guest Registration
All guests are required to complete a registration form and present a valid government-issued photo ID at check-in, as mandated by Uttarakhand Tourism and local police regulations. Accepted IDs include: Aadhaar card, Passport, Driving Licence, Voter ID, or any other government-issued identity document.
Guests who fail to produce valid identification will be unable to check in and no refund will be applicable in such cases.
Late Arrivals
If you expect to arrive after 8:00 PM, please inform us in advance so that our team can make appropriate arrangements. Uncommunicated arrivals after 10:00 PM may not be accommodated depending on staff availability.
06
Guest Conduct
Baramasa Hospitality is a sanctuary — for quiet restoration, connection with nature, and peaceful retreat. We ask all guests to respect this spirit and to treat fellow guests, our team, and our natural surroundings with consideration.
- Guests are responsible for the conduct and behaviour of all persons in their booking party, including children.
- Any behaviour that disturbs or causes distress to other guests or our staff — including harassment, aggression, or abusive language — will result in immediate termination of the stay with no refund.
- Disruptive noise is not permitted after 10:00 PM and before 7:00 AM. We ask guests to be mindful of the natural soundscape our properties are set within.
- Illegal substances are strictly prohibited on all Baramasa properties. Any guest found in possession of or using illegal substances will be asked to vacate the property immediately and may be reported to local authorities.
- Smoking is not permitted inside any room or enclosed area. Designated smoking areas, where available, will be communicated at check-in.
- Pets are welcome at our properties only by prior arrangement and written confirmation. A pet surcharge may apply. Guests with pets remain fully responsible for their animal's behaviour and any damage caused.
- Pets are welcome at our properties only by prior arrangement and written confirmation. A pet surcharge may apply. Guests with pets remain fully responsible for their animal's behaviour and any damage caused.
07
Property Rules
Room Occupancy
Rooms may only be occupied by the number of registered guests for which they were booked. Allowing unregistered individuals to stay overnight in a booked room is not permitted and will result in additional charges or termination of the stay.
Room Occupancy
Our properties are located in ecologically sensitive mountain environments. We ask all guests to respect and protect the natural surroundings:
- Do not litter or leave waste in natural areas. Dispose of waste responsibly using the facilities provided.
- Do not pick flowers, disturb wildlife, or damage trees, plants, or natural features on or around our properties.
- Conserve water and energy — our mountain communities depend on limited natural resources.
- Campfires and bonfires are only permitted in designated areas and only when supervised by our staff.
Facilities & Amenities
All amenities and facilities are provided for the enjoyment of registered guests only. Guests are expected to use all facilities in a responsible manner. Any misuse, damage to facilities, or theft of property will result in charges for repair or replacement.
Photography & Social Media
You are welcome to photograph and share your personal experiences at our properties. However, we ask that you respect the privacy of other guests and do not photograph or record other guests without their explicit consent. Commercial photography or filming at our properties requires prior written permission.
08
Liability & Damages
Baramasa Hospitality is not responsible for the loss, theft, or damage of personal belongings brought onto or left at our properties. We recommend that guests use in-room safes (where provided) for valuables and ensure appropriate travel insurance coverage before arrival.
Guest-Caused Damages
Guests are liable for any damage caused to the property, furnishings, fixtures, or equipment during their stay. The cost of repair or replacement will be charged to the lead guest. We reserve the right to retain the security deposit to cover such costs and to seek additional recovery through appropriate channels if damages exceed the deposit value.
Limitation of Liability
To the fullest extent permitted by applicable law, Baramasa Hospitality’s liability to any guest or user shall not exceed the total amount paid for the specific booking in question. We shall not be liable for any indirect, incidental, special, or consequential loss or damage.
We are not liable for: disruptions caused by factors outside our control (including but not limited to weather events, landslides, power outages, road closures, or government-imposed restrictions); personal injury resulting from activities undertaken by guests independently; or third-party services arranged by guests directly.
Adventure Activities
Any adventure or outdoor activities facilitated by or at our properties — including trekking, river rafting, or camping — are undertaken at the guest’s own risk. We strongly recommend that guests obtain appropriate travel and activity insurance. Guests with pre-existing medical conditions should consult a doctor before undertaking any physically demanding activities.
09
Intellectual Property
All content on the Baramasa Hospitality website — including but not limited to text, photography, illustrations, graphic design, brand identity, and website code — is the intellectual property of Baramasa Hospitality or our licensed content partners, and is protected under Indian and international copyright law.
You may not reproduce, distribute, modify, republish, or use any content from our website for commercial purposes without our prior written consent. Personal, non-commercial sharing is permitted provided that appropriate credit is given and no alterations are made to the original content.
The Baramasa name, logo, and all associated brand marks are proprietary trademarks of Baramasa Hospitality. Unauthorised use of our trademarks is strictly prohibited.
10
Website Use
- Your use of baramasahospitality.com is subject to the following conditions:
- You may use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit the use and enjoyment of the site by any other person.
- You must not attempt to gain unauthorised access to any part of our website, servers, databases, or any system connected to our website.
- You must not transmit or upload any material that is malicious, offensive, defamatory, or in violation of any applicable law.
- While we take care to ensure accuracy, we do not warrant that information on our website is complete, current, or free from errors. We reserve the right to update or correct website content at any time without notice.
- We reserve the right to suspend, restrict, or terminate access to the website at any time without notice for any reason we deem appropriate.
11
Third-Party Services
Baramasa Hospitality may partner with third-party service providers to enhance your stay experience — including transport, adventure activities, cultural experiences, or curated dining. When third-party services are arranged through us, we act as a facilitator only. The third-party provider’s own terms and liability provisions apply to those services.
We do not accept liability for the acts, omissions, or defaults of third-party service providers, nor for any injury, loss, or damage arising from their services. We will, however, make every reasonable effort to ensure that any service provider we recommend meets an appropriate standard of safety and quality.
Our website may include links to third-party websites. These are provided for convenience and do not constitute endorsement. We have no control over linked sites and accept no responsibility for their content or practices.
12
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms, or any booking made with Baramasa Hospitality, shall be subject to the exclusive jurisdiction of the courts of Uttarakhand, India.
We encourage guests to contact us directly in the event of any dispute or concern before pursuing formal legal remedies. We are committed to resolving issues fairly and promptly.
13
Changes to These Terms
We reserve the right to revise these Terms & Conditions at any time. Updated Terms will be posted on our website with the revised date noted at the top of the page. It is your responsibility to review these Terms periodically.
For bookings already confirmed prior to any change in Terms, the Terms in effect at the time of booking will apply to that reservation. Continued use of our website or services following any update constitutes acceptance of the revised Terms.
14
Changes to These Terms
If you have any questions about these Terms & Conditions, require clarification about our policies, or wish to make a complaint, please contact us through any of the following channels. We aim to respond to all inquiries within 48 hours.
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Hushvan Resort
Pauri–Devprayag Highway, Kotnal Gaon, Uttarakhand 246194
-
Van Ashray
Vitthal Ashram, Muni Ki Reti, Rishikesh, Uttarakhand 249192
Looking forward to
hosting you
We keep these policies clear so there are no surprises —
only the good kind, when
you arrive.